Topic

Revenue by outlet

Most F&B advice treats a hotel as one restaurant. It is not. Each outlet has a different guest, a different intent and a different failure mode — these are the ones we find most often.

Pool bar revenue: the most under-optimised space in your resort

A full pool with no way to order is not a quiet outlet. It is a queue of people who gave up.

7 min

Hotel breakfast revenue: the outlet everyone treats as a cost

Breakfast has the highest capture rate of any outlet you run, and usually the lowest attention.

6 min

Room service revenue: fixing the outlet guests forget exists

In-room dining fails for three reasons, and only one of them is the food.

6 min

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